Umhlanga, South Africa

CX Experts is the longest serving Zendesk Master Partner in South Africa, specialising in helping top brands streamline their customer service workflows through customer experience best-practice and super charging Zendesk solutions to maximise return on investment. We offer end-to-end Zendesk services—from solution scoping, design and deployment through to health checks, regular reviews and optimisation. Our team come from a diverse customer service background and we always strive to help you to drive optimal customer outcomes by using technology to make both customer and employee experience better. We've successfully supported businesses across EMEA, the US, Africa, and beyond, and we're eager to expand our reach even further!

Chantilly, France

Customerz, c’est LE collectif d’experts du Customer Success Management. Basé sur nos valeurs et expertises, nous vous proposons un accompagnement personnalisé pour réfléchir ensemble à vos problématiques d’expérience client ; nous vous aidons à structurer et à optimiser vos process, vos outils, vos KPIs et vos équipes. Nous sommes également experts de la solution Zendesk, pour laquelle nous vous offrons des services d’optimisation sur mesure.

Export, duplicate & translate articles. Fix broken links. Find and Replace.

Resolve Thank You Messages And Boost Agent Satisfaction. 30 Days Free Trial.

Checklists for tickets. Child-parent ticket workflows. Manage projects.

Display ticket metrics to agents

Official Zendesk Integration with Amazon Connect Voice & Chat

Connect your support team to the other teams in the company using monday.com

Conditionally display fields based on the values of other fields

View, create, and take action on support tickets from any Slack channel

Vanta integration service helps make compliance easy by automating evidence collection.

Simply choose which ticket fields to hide from agents

Pop-up notification feed for ticket events inside the agent interface

Zendesk data migration: fast, easy, reliable

The AI copilot agents love, ticket automation when you need it.

Seamless Azure DevOps integration between Zendesk - Azure DevOps. Create, Notify

CSAT, NPS and Customer Effort Score surveys for Zendesk

AI powerhouse for Quality Assurance (QA), performance insights and management

Quality Assurance (QA), Quality Management (QM), agent coaching and KPI reports

Quality Assurance (QA), Quality Management (QM), agent coaching and KPI reports

Email campaigns to reach your customer list and follow up on mail performance.

Softphone do PABX Virtual na Zendesk. API, CTI, 0800, 4004, Gravação e Report.

Notice if and when customers open your emails.

Make phone calls in Zendesk with Dialpad.

Quickly & easily add Email Tracking & Read Receipts to Zendesk!

Custom survey forms that seamlessly integrate with tickets