I cannot say enough great things about working Envoy Zendesk Consultant, Megan R.! She is an absolute rockstar and provides the best customer service I’ve ever experienced. Megan is always responsive, patient, and incredibly knowledgeable. She goes above and beyond to help, walking us through each process step by step and empowering us to handle things ourselves in the future. Her warm and pleasing personality makes every interaction a pleasure, and she never hesitates to repeat or re-explain something if needed. Megan has been our consultant — and truly feels like a right-hand partner — for several years now, and I’m beyond grateful for her guidance and support. Without her consulting services, we would be so lost. Zendesk and Envoy is lucky to have someone like Megan representing them. She’s simply the best!

Working with Kate and Megan was an absolute pleasure. From the very start, they demonstrated deep expertise in Zendesk and took the time to understand our workflows, pain points, and team dynamics. Their thoughtful recommendations helped us not only roll out new AI functionality within Zendesk, but also unlock more value from the tools we were already using. They brought clarity and direction to the project through strong communication and top-notch project management skills — always quick to respond, proactive in addressing potential issues, and focused on keeping us moving forward. Their collaborative style made the entire process feel easy and productive. We’re truly grateful for their partnership, and wouldn’t hesitate to work with them again in the future.

Working with Kellin and team from Envoy was a fantastic experience. They helped us build both our internal and external help centers with a great balance of communication—always available but never overwhelming. The team took our feedback seriously, made quick updates, and brought smart, helpful ideas to the table. One of the best things they did was recognize our need for clear, concise information to help our members find answers easily. Thanks to Kellin and team, our help centers are simple, effective, and member-focused. We couldn't be happier!

Kellin and Megan were absolutely fantastic to work with throughout our Zendesk implementation. Their knowledge, responsiveness, and attention to detail made the entire process seamless and stress-free. They took the time to understand our team's unique needs and customized solutions that truly enhanced our workflow. From setup to training and post-launch support, both Kellin and Megan were always available to answer questions, provide guidance, and offer proactive suggestions to help us get the most out of Zendesk. Their professionalism and friendly approach made them a pleasure to work with. Thanks to their support, our transition to Zendesk has been smooth and successful, and our team is already seeing improvements in efficiency and customer satisfaction. We’re truly grateful for their partnership!

It has been a pleasure working with Boyce on the past two projects. Boyce's professionalism, expertise, and exceptional customer service have stood out every step of the way. His extensive knowledge and willingness to help have made a significant impact, not only improving our productivity but also streamlining our processes for long-term success. Boyce not only met but exceeded all my expectations. The Omi-channel process and reporting we’ve implemented will be invaluable in helping us grow and setting us up for success, both now and in the future. Boyce's dedication and commitment to excellence are truly commendable, and I highly recommend his services to anyone in need of top-tier expertise. Thank you for your outstanding support! Angie Ivey