We love this app! It's the best Magento app in the ZD marketplace and the easiest to integrate with Zendesk. The UI of the app is seamless and simple and our agents enjoy using it without having to navigate away from Zendesk to Magento in a separate window. :)
In my research for a reliable and just working Zendesk Magento 2 App (our zendesk contact person couldn't advise us) this was the one in which I had the greatest confidence. All other apps works with a module that you need to install in your Magento 2 environment. This by default not a problem.. but when these modules are not updated when needed..or just bad written... it's a big pain.. So this app is technically the best (and also from an UX view) Magento 2 Zendesk App available! It just works with the Magento 2 API so you don't need to install any other modules in your Magento 2 environment. Just create an magento token/integration and you are ready to go :) ! I contacted the developers with some questions about the integration with our multi-store setup and the contact was very fast (response within a few hours) and technically professional. They really appreciate our feedback and within a few days they did an update an everything was working as expected! If you have any question about our use case of the app you can ask me (or just install the trial version and try it yourself... you won't regret!).
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