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Konstantinos Koumar
How do we make outbound calls within existing ticket?
Response from developer
2 days agoHi Konstantinos, thanks for your review! Please have a look at our End User Guide, section on dialling out from a ticket: https://zendeskconnector.ttecdigital.solutions/zendesk/Working-version/end-user-guide#id-(v3.1)EndUserGuide-Zendeskticket(click-to-dial). If you experience any issues, please raise a support ticket here: https://voicefoundry-cloud.atlassian.net/servicedesk/customer/portal/16
Morten Kristensen
This is a solid integration between Zendesk and Amazon Connect. The team behind this is employing the newest Zendesk technologies in close collaboration with Zendesk, who is funding the continuous development. We have engaged the integration product team on several occasions and they are very responsive.
Response from developer
10 months agoThanks Morten for your feedback! Zendesk, AWS and TTEC Digital are working closely to bring some great (long awaited) features in the next 6 months! I will reach out to you directly and provide you some insights!
Hyatus Stays
An incredible connection with aws connect allowing our agents to never leave zendesk.
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