On cloud nine

Creating better customer experiences requires having the right customer data at the right time. That’s why we are built on AWS and an Advanced Technology Partner — to provide you with the scale, security, and integrations with the public cloud so you can focus on what matters most: your customers.

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Talk it out

Enable proactive customer service with the newly enhanced integration between Amazon Connect and Zendesk Support. Leverage sophisticated machine learning services from AWS to improve agent efficiency, while making it easier and faster for your customers.

Learn more about the Zendesk integration for Amazon Connect.

Connect to your customers

With Zendesk Sunshine, our open and flexible CRM platform native to AWS, you can break down data silos to get a complete view of your customers. Your developers can use the open, standards-based tools they already know and love to create apps and workflows that boost customer satisfaction and agent productivity.

Learn more about Zendesk Sunshine.

Zendesk Support instance - Live chat, Customer information, and custom events panel

Make it easier to get customer data in and out

Use the new AWS AppFlow Zendesk connector to better serve your customers and understand your business. Easily aggregate data from Zendesk and other SaaS apps in services like AWS S3 or Redshift. Analyze your data using tools like Quicksight or Athena.

Learn more about the AWS AppFlow connector for Zendesk.

Resources

Personalize your support

Learn how Talk and Connect create the intelligent contact center of the future.

Zendesk is an APN Advanced Technology Partner