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契約および規約

ポリシーおよびガイドライン

商標および知的財産

調達およびサプライヤー

データ保護およびプライバシー

契約および規約

製品とサービスに関するカスタマ契約およびユーザー規約

プライバシーとデータ保護

ポリシー

製品規定

無料トライアルとベータ版サービス規定

プライバシーポリシー

Effective as of September 17, 2020, Zendesk, Inc. (“Zendesk”), and its subsidiaries (collectively, the “Zendesk Group” or “we” or “us” or “our”), have updated our Privacy Policy (“Policy”). For a prior version of our Policy, click here.

目次

  1. Introduction
  2. 本ポリシーの適用範囲
  3. お客様から当社にご提供いただく情報
  4. 当社がそのウェブサイト上でお客様から収集する情報
  5. 他の情報源から収集された情報
  6. 収集した情報の使用方法
  7. 収集情報の共有
  8. International Transfer of Personal Information
  9. その他の重要なプライバシー情報
  10. お客様のデータ保護権行使の方法
  11. Children’s Personal Information
  12. 事業取引
  13. 特定の地域に対する特約条項
  14. Changes To This Policy
  15. お問い合わせ
  16. 英語版への準拠

1. はじめに

本ポリシーでは、次に該当する個人のプライバシーを保護する当社の責務を詳細に記載しています。

  1. 当社のウェブサイト（以下に定義）を訪問された方（「ウェブサイト訪問者」）、またはオンラインウェブフォームを介して当社からの連絡を依頼された方（「個人」）；

  2. 当社の製品やサービスの購読ご登録は、www.zendesk.com (「サービス」)、または

  3. ウェビナー、後援イベント、またはZendesk Groupが参加するその他のイベントに参加または参加登録する ( 以下「参加者」 )。

For the purposes of this Policy, the term “Websites” shall refer collectively to www.zendesk.com as well as the other websites that the Zendesk Group operates and that link to this Policy. This Policy describes how the Zendesk Group collects, uses, shares and secures the personal information that you provide. It also describes your choices regarding use, access and correction of your personal information.

2.本ポリシーの適用範囲

本ポリシーが適用される場合：

本ポリシーにリンクしているウェブサイトに加えて、本ポリシーは以下のものに適用されます。

  • サービスの一部と連携して利用されるオンデマンドWebアプリケーション用のオンラインマーケットプレイスであるZendesk Marketplace。Zendesk Groupと第三者は、Zendesk Marketplaceにアプリケーションを投稿することがあります。アプリケーションを投稿し、アプリケーションが本ポリシーにリンクすると、本ポリシーが適用されます。第三者がアプリケーションを投稿すると、第三者のプライバシーポリシーが適用されます。
  • Zendesk Developer Portal：当社のクライアントがWebアプリケーションおよびその他当社サービスとのインテグレーションを作成できるようにします。本ポリシーの目的において、「クライアント」とは、サービスの使用についてサービス契約（以下に定義される）を締結した個人または団体を意味します。

本ポリシーが適用されない場合－第三者のウェブサイト：

当社Webサイトには他社ウェブサイトへのリンクが張られている場合があります。そのような他のウェブサイトの情報慣習およびコンテンツには、当該ウェブサイトのプライバシーステートメントが適用されます。そのような他のウェブサイトのプライバシーステートメントを確認して、個人情報管理の原則を理解することをお勧めします。

本ポリシーが適用されない場合－サービスデータ：

本ポリシーは、アカウント情報（以下に定義）および当社サービスへのご登録または認証に関連して当社が収集するその他の情報を除いて、本ポリシーは、お客様によって本サービスに送信され、本サービス内に保存された電子データ、テキスト、メッセージ、通信、その他の資料(「サービスデータ」)に関わる当社のセキュリティおよび個人情報管理の原則には適用されません。セキュリティ・個人情報管理原則はこちらに掲載されているマスター購読契約、またはお客様による本サービスへのアクセスおよびお客様による本サービスの使用に関するお客様とZendesk Groupメンバーとの契約(「サービス契約」と総称)に詳述されており、これらに準拠します。

Subscribers to our Services are solely responsible for establishing policies for, and ensuring compliance with, all applicable laws and regulations, as well as any and all privacy policies, agreements or other obligations, relating to the collection of personal information in connection with the use of our Services by individuals (also referred to as “data subjects”) with whom our Subscribers interact.

We collect information under the direction of our Subscribers, and have no direct relationship with individuals whose personal information we process in connection with our Subscriber’s use of our Services. The use of information collected through our Services shall be limited to the purpose of providing the service for which Subscribers have engaged a member of the Zendesk Group. If you are an individual who interacts with a Subscriber using our Services (such as a customer or user of one of our Subscribers) and require assistance or would either like to amend your contact information or no longer wish to be contacted by one of our Subscribers that use our Services, please contact the Subscriber that you interact with directly.

3.お客様から当社にご提供いただく情報

アカウントおよび登録情報：

We ask for and may collect personal information about you such as your name, address, phone number, email address, instant messaging ID, and credit card information, as well as certain related information like your company name and website name, when you register for an account to access or utilize one or more of our Services (an “Account”). We also ask for and collect personal information such as an email address and a name or alias from any individual that you authorize to log into and utilize our Services in connection with Your Account (an “Agent” or “End-User” as defined in the Service Agreement). We base the processing of your personal information on our legitimate interest, to provide you with the necessary functionality during your use of our Service(s).

無料トライアルのアカウントにサインアップする場合は、当社サービスへの有料加入を続けると決定しない限りおよびそうするまで、お客様のクレジットカード情報を入力する必要はありません。第三者の仲介業者を利用して、クレジットカード処理を管理します。当社の代わりにクレジットカード処理を行う以外の目的で、この仲介業者がお客様の請求情報を保管、保持または使用することは認められません。

We refer to any information described above as “Account Information” for the purposes of this Policy. By voluntarily providing us with Account Information, you represent that you are the owner of such personal information or otherwise have the requisite consent to provide it to us.

その他の送信情報：

We ask for and may collect personal information from you when you submit web forms on our Websites or as you use interactive features of the Websites, including: participation in webinars, surveys, contests, promotions, sweepstakes, requesting customer support, or otherwise communicating with us. We process your personal information to perform our contract with you for the use of our websites and the Service(s) and to fulfill our obligations under the Service Agreement to you; where we have not entered into the Service Agreement with you, we base the processing of your personal information on our legitimate interest to operate and administer our websites and to provide you with the content you access and request.

参加者情報：

We ask for and may collect personal information such as your name, address, phone number and email address when you register for or attend a sponsored event or other events at which any member of the Zendesk Group participates, in order to facilitate your registration or attendance at an event, including sending related communications to you.

モバイルアプリ：

When you download and use our Services, we automatically collect information on the type of device you use, and the operating system version, to perform our Service Agreement with you.

4.当社がそのウェブサイト上でお客様から収集する情報

クッキーおよびその他の追跡技術：

We and our authorized partners may use cookies and other information gathering technologies for a variety of purposes. These technologies may provide us with personal information, information about devices and networks you utilize to access our Websites, and other information regarding your interactions with our Websites. For detailed information about the use of cookies on our Websites and how to manage your cookie settings, please read and review our Cookie Policy found here.

当社のウェブサイト、または当社からお客様に送信するEメールその他の電子通信で、ウェブビーコン、タグおよびスクリプトを使用することがあります。これらは、クッキーを提供し、当社ウェブサイトへの訪問者数をカウントします。使用状況やキャンペーンの有効性を把握し、電子メールが開封され、処理されたかどうかを判断する際に役立ちます。当社は、個別的および累積的にその第三者サービスプロバイダーによるこれらの技術使用に基づいたレポートを受信することがあります。

当社では、コンテンツ情報や設定を保存するために、 HTML5 やローカル・シェアード・オブジェクト（「LSO」またはFlashクッキーとも呼ばれます）などのローカルストレージを使用します。各種ブラウザからは、HTML5を削除する独自の管理ツールが提供されていることがあります。当社ウェブサイトでの特定機能の提供またはお客様のウェブ閲覧行動に基づいた広告の表示を行うために当社が提携する第三者は、HTML5やFlashを使用して情報を収集・保存しています。Flashクッキーの管理方法の詳細については、こちらをクリックしてください。

当社では、自社ウェブサイトに広告を表示する、または、他社サイトで当社の広告を管理するいずれかの目的で、第三者と提携しています。当社の第三者パートナーも、クッキー、ウェブビーコン、タグ、フラッシュ、HTML5、スクリプトまたは他のトラッキングテクノロジーなどを使用して、ユーザーの閲覧行動や関心に基づく広告を提案するために、ユーザーの当社および他社のウェブサイトでの行動情報を収集することがあります。お客様がこの情報を、興味関心に基づく広告の配信目的で使用しないことを希望される場合は、こちらとこちらをクリックしてオプトアウトできます（または、欧州連合内にお住まいの方は、こちらをクリックしてクッキーの使用を選択することができます ）。この操作の実行によって広告受信が停止されるわけではなく、引き続き一般的な広告は受信しますので、ご了承ください。

ログ：

As is true with most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with our Websites and Services. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information. Occasionally, we connect personal information to information gathered in our log files as necessary to improve our Websites and Services. In such a case, we would treat the combined information in accordance with this Policy.

分析機能：

クッキーの使用によるものを含め、お客様がウェブサイトを使用する際に分析情報を収集し、ウェブサイトの改善に役立てています。当社は、当社ウェブサイト上でのお客様の行動に関する集計データおよび/または匿名データを、分析サービスを行う第三者サービスプロバイダーと共有することもあります。また、当社はお客様のモバイルデバイス上での当社のモバイル版サービスアプリの機能性の理解を深めるために、モバイル分析ソフトウェアを使用します。このソフトウェアは、お客様の、アプリの使用頻度、アプリ内で発生するイベント、集約された使用状況、性能データ、アプリがどこからダウンロードされたかなどの情報を記録する場合があります。当社が分析ソフトウェア内に保存した情報を、モバイルアプリ内にお客様が提示された個人を特定できる情報にリンクさせることはありません。

5.他の情報源から収集された情報

ソーシャルメディアウィジェット：

ウェブサイトには、Facebookの「いいね！」ボタン等のソーシャルメディア機能や、「これを共有」ボタンまたは当社ウェブサイトで実行されるインタラクティブなミニプログラム等のウィジェットなどがあります。これらの機能により、お客様がウェブサイト上でどのページを訪問しているのかといったお客様のインターネットプロトコルアドレスを収集し、機能が正しく動作できるようクッキーを設定する場合があります。ソーシャルメディア機能とウィジェットは、第三者がホストするかウェブサイトで直接ホストされるかのいずれかです。こうした機能とのやりとりには、その機能を提供する企業のプライバシーステートメントが適用されます。

第三者が提供するサービスからの情報：

We may also obtain other information, including personal information, from third parties and combine that with information we collect through our Websites. For example, we may have access to certain information from a third party social media or authentication service if you log into our Services through such a service or otherwise provide us with access to information from the service. Any access that we may have to such information from a third party social media or authentication service is in accordance with the authorization procedures determined by that service. If you authorize us to connect with a third party service, we will access and store your name, email address(es), current city, profile picture URL, and any other personal information that the third party service makes available to us, and use and disclose it in accordance with this Policy. You should check your privacy settings on these third party services to understand and change the information sent to us through these services. For example, you may choose to log in to the Services using single sign-in services such as Facebook Connect or an Open ID provider.

These single sign-on services will authenticate your identity, provide you with the option to share certain personal information (such as your name and email address) with us, and pre-populate our sign-up form. Services like Facebook Connect give you the option to post information about your activities in the Services to your profile page to share with others within your network.

6.収集した情報の使用方法

一般的な使用法：

We may use the information we collect about you (including personal information, to the extent applicable) in order to perform our obligations under our Service Agreement with you and on the basis of our legitimate interest including to (a) provide, operate, maintain, improve, and promote the Websites and the Services; (b) enable you to access and use the Websites and the Services; (c) process and complete transactions, and send you related information, including purchase confirmations and invoices; (d) send transactional messages, including responses to your comments, questions, and requests; provide customer service and support; and send you technical notices, updates, security alerts, and support and administrative messages; (e) send promotional communications, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests, and events; and provide other news or information about us and our partners (you can opt-out of receiving marketing communications from us by going to https://go.zendesk.com/unsubemail and providing the names/email address(es) that you would like removed from our marketing databases and added to our ‘Do Not Contact’ list” or following the unsubscribe instructions included in our marketing communications); (f) process and deliver contest or sweepstakes entries and rewards; (g) monitor and analyze trends, usage, and activities in connection with the Websites and Services and for marketing or advertising purposes; (h) investigate and prevent fraudulent transactions, unauthorized access to the Websites and the Services, and other illegal activities; (i) personalize the Websites and Services, including by providing features or advertisements that match your interests and preferences; and (j) for other purposes for which we obtain your consent.

処理に関する法的根拠（EEA在住の使用者のみ：

If you are a visitor from the European Economic Area (“EEA”), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only where we need the personal information to perform a contract with you (e.g. to provide you with our Services), where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have your consent. In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time why we need to use your personal information. If we process personal information in reliance on your consent, you may withdraw your consent at any time.

If you have questions about, or need further information concerning, the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “Contact Us” section below.

7.収集情報の共有

第三者サービスプロバイダー：

We share information, including personal information, with our third-party service providers that we use to provide hosting for and maintenance of our Websites, application development, backup, storage, payment processing, analytics and other services for us. These third-party service providers may have access to or process your personal information for the purpose of providing these services for us. We do not permit our third-party service providers to use the personal information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us.

また、当社は、本サービスを開発し、促進するという当社の正当な利益に基づき、マーケティング目的のために、お客様による本サービスの利用に関する集約された情報および/または匿名の情報を第三者と共有することがあります。ただし、情報源として、お客様やお客様のエージェント、またはエンドユーザーを当社が特定することはありません。

We may collect, and we may engage third-party analytics providers to collect, metrics and information regarding your use of the Service, including evaluating how Agents and End-Users use the Service (“Usage Data”), to develop new features, improve existing features or inform sales and marketing strategies, based on our legitimate interest to improve the Services. When we process Usage Data, any personal information shall be anonymized. Any such third-party analytics providers will not share or otherwise disclose Usage Data, although we may make Usage Data publicly available from time to time.

法令遵守および法執行要求; 当社の権利の保護：

In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Service Agreement, or as otherwise required by law.

お客様の体験談：

From time to time, we may post testimonials on the Websites that may contain personal information. We always obtain your consent to post your name along with your testimonial. If you wish to update or delete your testimonial, you can contact us at privacy@zendesk.com.

紹介：

お客様が、当社の紹介サービスを使用して当社の製品やサービスについてご友人に知らせる場合は、当社はご友人の氏名とEメールアドレスをお尋ねします。お客様は、弊社からの連絡にご友人が反対しないと合理的に確信される場合にのみ、ご友人の氏名とEメールアドレスを提供するものとします。お客様が提供された場合、当社は自動的にお客様のご友人にウェブサイトを訪問するよう招待するEメールを送信し、この最初のEメールの送信、紹介プログラムの成功および他のマーケティング活動を追跡する目的でこの情報を保存します。お客様のご友人は、当社privacy@zendesk.comに連絡して、当社のデータベースからご自身の情報を削除するよう要請することができます。

コミュニティフォーラム：

The Websites may offer publicly accessible blogs, community forums, comments sections, discussion forums, or other interactive features (“Interactive Areas”). You should be aware that any information that you post in an Interactive Area might be read, collected, and used by others who access it. To request removal of your personal information from an Interactive Area, contact us at privacy@zendesk.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Zendesk Group内での共有：

We may share information, including personal information, with any member of the Zendesk Group, and they will use that information only for the purposes already described in this Policy.

当社サービスの販売：

We may share information, including personal information, with our channel partners, solely for the purpose of enabling our channel partners to notify you about our Services. Zendesk requires its channel partners to provide an opt-out option within its communications to you. By opting out, you are opting out of receiving future communication from our channel partner.

お客様の同意を得た場合：

We may also share personal information with third parties when we have your consent to do so.

8. International Transfer of Personal Information

We do not share your personal information with third parties, unless it is necessary to carry out your request, for our professional or legitimate business needs, or as required or permitted by law. Where we do transfer your personal information to third parties or service providers, appropriate arrangements will be made in order to ensure correct and secure data processing in compliance with applicable data protection law.

We store personal information about Website Visitors and Subscribers within the EEA, the United States and in other countries and territories. To facilitate our global operations, we may transfer and access such personal information from around the world, including from other countries in which the Zendesk Group has operations. Therefore, your personal information may be processed outside of the EEA and in countries which are not subject to an adequacy decision by the European Commission and which may not provide for the same level of data protection as the EEA.

In this event, we will ensure that the recipient of your personal information offers an adequate level of protection, for instance by entering into standard contractual clauses for the transfer of data as approved by the European Commission (Art. 46 GDPR), or we will ask you for your prior consent to such international data transfers.

We have implemented safeguards to ensure an adequate level of data protection where your personal information is transferred to countries outside the EEA, such as:

(a) データを受領する国が欧州委員会からの十分性認定を受けていること。

(b) the European Commission’s Standard Contractual Clauses for the transfer of personal information;

(c) Zendeskは拘束的企業準則を採用しています。これは、お客様のデータが物理的に保存されている場所で、適切なデータ保護レベルを保証するものです。

(d) Zendesk participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework; however, we do not rely on the Privacy Shield as a lawful mechanism to transfer personal information from the EU, United Kingdom, or Switzerland. Where the recipient is located in the United States, it may be a certified participant of the EU-US Privacy Shield or Swiss Privacy Shield Framework;

You can obtain more details of the protection given to your personal information when it is transferred outside Europe (including a sample copy of the model contractual clauses) by contacting us using the details set out at Clause 15 below.

拘束的企業準則：

We have adopted Binding Corporate Rules that have been authorised by the EU data protection authorities, and which enable us to transfer personal information lawfully from EEA member states to other Zendesk Group companies around the world. More information on (including a copy of) our Binding Corporate Rules is available here, and evidence of our Binding Corporate Rules approval is available on the European Commission’s website here.

プライバシー保護フレームワーク：

Zendesk abides by and has certified adherence to the principles of the EU-U.S. and Swiss-U.S. Privacy Shield frameworks as set forth by the U.S. Department of Commerce; however, we do not rely on the Privacy Shield as a lawful mechanism to transfer personal information from the EU, United Kingdom, or Switzerland. For more information on the Privacy Shield frameworks, and to view the scope of Zendesk’s certification, please visit https://www.privacyshield.gov/list. Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted. For residual Privacy Shield disputes that cannot be resolved by the methods above, you may be able to invoke a binding arbitration process under certain conditions. To find out more about the Privacy Shield’s binding arbitration scheme, please see: https://www.privacyshield.gov/article?id=ANNEX-I-introduction
The Federal Trade Commission has investigation and enforcement authority over our compliance with the Privacy Shield.
If we have received your personal information under the Privacy Shield and subsequently transfer it to a third party service provider for processing, we will remain responsible if they process your personal information in a manner inconsistent with the Privacy Shield Principles, unless we prove that we are not responsible for the event giving rise to the damage.

9.その他の重要なプライバシー情報

エンドユーザーへの通知

Our Services are intended for use by enterprises. Where our Services are made available to you through a Subscriber of ours, that enterprise is the data controller of your personal information. Your data privacy questions and requests should initially be submitted to the Zendesk Subscriber in its capacity as your data controller. Zendesk is not responsible for our Subscribers’ privacy or security practices which may be different than this Policy.

Zendeskクライアント各社は、以下を行うことができます：

  • 本サービスへのお客様のアクセスの制限、中止、または終了。

  • お客様がクライアントに提供した個人情報へのアクセスおよび記述。

  • クライアントが処理した個人情報へのアクセスおよび書き出し。

  • お客様のエンドユーザー・プロフィールを含む個人情報の訂正。

データの保持

Where Zendesk is the data controller of personal information (for example, personal information relating to Website Visitors, Attendees and individuals who register to use our Services), then we retain the personal information we collect where we have an ongoing legitimate business need to do so (for example, to provide you with our Services, to enable your participation in an event, and to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or aggregate it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

If your personal information is processed within a Subscriber’s Service Data, we will process the personal information for as long as we are instructed to do so by the relevant Subscriber that is the data controller of the Subscriber Service Data.

10.データ保護に関する権利の行使

You have certain choices available to you when it comes to your personal information. Below is a summary of those choices, how to exercise them and any limitations.

ご本人の情報の訂正、更新および削除：

An individual who seeks to exercise their data protection rights in respect of personal information stored or processed by us on behalf of a Subscriber of ours within the Subscriber’s Service Data (including to seek access to, or to correct, amend, delete, port or restrict processing of such personal information) should direct his/her query to our Subscriber (the data controller). Upon receipt of a request from one of our Subscribers for us to remove the personal information, we will respond to their request within thirty (30) days. We will retain personal information that we process and store on behalf of our Subscribers for as long as needed to provide the Services to our Subscribers.

情報へのアクセス、更新、および削除：

Our Services and related documentation on our Privacy and Data Protection site give Agents and End-Users the ability to access, update and delete certain personal information from within the Service. For example, you can access your Agent or End-User profile and make updates to your personal information. In cases where we act as the data controller of your personal information, we will provide you with information about whether we hold any of your personal information upon request. We will respond to such requests within a reasonable timeframe. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.

ユーザー・プロフィールの無効化：

お客様が当社サービスの利用を希望されなくなった場合には、Zendeskの加入者はお客様のエンドユーザーアカウントを無効にすることができます。まず、お客様のリクエストについてZendeskの加入者にお問い合わせください。お客様がZendesk加入者であり、その管理者設定によりエンドユーザーアカウントを無効にすることができない場合には、support@zendesk.com宛に電子メールでお問い合わせください。お客様のアカウントの無効化によりお客様の情報が削除されるわけではなく、サービスの枠内でのお客様の過去における参加に基づきその他のサービス利用者にはお客様の情報が依然として見えている点ご注意ください。お客様の情報の削除方法の詳細については、当社プライバシーおよびデータ保護サイトをご参照ください。

個人情報の使用中止を当社に要求する：

You may request that your personal information no longer be accessed, stored, used and otherwise processed where you believe that a Zendesk Subscriber or Zendesk do not have the appropriate rights to do so. For example, if you believe a Services account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this Policy. Where you gave us consent to use your personal information for a limited purpose, you can contact us to withdraw that consent. You can also opt-out of our use of your personal information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. Please note that an End-User of a Zendesk Subscriber should first contact Zendesk’s Subscriber with a request to stop access, storage, use of personal information. If there is delay or dispute as to whether we have the right to continue using your personal information, we will restrict any further use of your personal information until the request is honored or the dispute is resolved, provided the Zendesk Subscriber does not object (where applicable).

通知のオプトアウト：

連絡先の個人情報を提供されたお客様には、提供された情報を当社がどのように使用するかを選択する方法を提供します。マーケティングEメールの一番下にある「登録解除」リンクをクリックするか、privacy@zendesk.comにリクエストを送信することで、マーケティング通知および取引と直接関連のない通知の受信を管理することができます。お客様は各Eメールの「登録解除」リンクを使用して、当社からのプロモーション通知の受信をオプトアウトできます。当社からのプロモーション通知の受信をオプトアウトした後でも、お客様が代理店である場合は、当社サービスの取引に関するメッセージの配信は継続されます。ご自身のアカウント設定で、通知メッセージの一部をオプトアウトできます。

その他のデータ保護に関する権利：

お客様の地域のデータ保護法に基づいてお客様に付与されているその他のデータ保護権（データ可搬性またはデータ制限への権利など）の行使を希望される場合は、お客様の要求をprivacy@zendesk.com宛に送信してください。当社は該当するデータ保護法に従ってお客様の要求に対応します。

当社のデータ保護の実施状況について不満のある場合、お客様は地域のデータ保護機関に苦情を申し立てる権利を有します。欧州経済領域のデータ保護機関の連絡先は、こちらでご確認ください。

11. Children’s Personal Information

We do not knowingly collect any personal information from children under the age of 16. If you are under the age of 16, please do not submit any personal information through our Websites or Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the Websites or Services without their permission. If you have reason to believe that a child under the age of 16 has provided personal information to us through the Websites or Services, please contact us at privacy@zendesk.com, and we will use commercially reasonable efforts to delete that information.

12.事業取引

We may assign or transfer this Policy, as well as your account and related information and data, including any personal information, to any person or entity that acquires all or substantially all of our business, stock or assets, or with whom we merge. If we do, we will inform them of the requirement to handle your personal information in accordance with this Policy.

13.特定地域に対する補足利用規約

日本：

If you are a Subscriber to our Services, you agree that you are responsible for notifying your customers using our Services about how the Zendesk Group may use your customers’ personal information as described in this Policy and for obtaining prior consent from your customers to disclose their personal information to us.

ブラジル：

Personal information collected, stored, used and/or processed by the Zendesk Group, as described in this Policy, is collected, stored, used and/or processed in accordance with Brazilian Law No. 12,965/2014. Those individuals who use or access our Website or Services expressly consent to the collection, use, storage and processing of their personal information by us for the purposes described in this Policy.

オーストラリア：

Personal information collected, stored, used and/or processed by the Zendesk Group, as described in this Policy, is collected, stored, used and/or processed in compliance with the Australian Privacy Act 1988 (Commonwealth) and the Australia Privacy Principles as we further detail here.

If you are dissatisfied with our handling of a complaint or do not agree with the resolution proposed by us, you may make a complaint to the Office of the Australian Information Commissioner (“OAIC”) by contacting the OAIC using the methods listed on their website at http://www.oaic.gov.au. Alternatively, you may request that we pass on the details of your complaint to the OAIC directly.

ニュージーランド：

Personal information collected, stored, used and/or processed by the Zendesk Group, as described in this Policy, is collected, stored, used and/or processed in compliance with New Zealand’s Privacy Act 1993 and its 12 Information Privacy Principles (“NZ IPPs”) as we further detail here.

シンガポール：

Personal information collected, stored, used and/or processed by the Zendesk Group, as described in this Policy, is collected, stored, used and/or processed in compliance with the Zendesk Group’s obligations under the Personal Data Protection Act 2012 of Singapore (“PDPA”) as we further detail here.

カナダ：

Personal information (as the term is defined in the Personal Information Protection and Electronic Documents Act of Canada (“PIPEDA”)) will be collected, stored, used and/or processed by the Zendesk Group in compliance with the Zendesk Group’s obligations under PIPEDA.

カリフォルニア州居住者を対象とするZendeskプライバシーポリシー補遺：

The California Consumer Privacy Act (“CCPA”), which is effective as of January 1, 2020, regulates how we handle personal information of California residents and gives California residents certain rights with respect to their personal information.

CCPAにより、Zendeskは「事業者」であると同時に 「サービスプロバイダー」でもあります。以下のプライバシーポリシー補遺は、当社が事業者として、すなわちお客様と直接やりとりして収集する情報に適用されます。

When we act as a service provider (for example, by providing our services to another company that you interact with), we follow the instructions of the business that engaged us with respect to how we process your personal information. If you would like more information about how your personal information is processed by other companies, including companies that engage us as a service provider, please contact those companies directly.

本プライバシーポリシー補遺は、 2020年1月1日に有効となり、カリフォルニア州居住者のみに適用されますが、その内容は変更されることがあります。一般的なプライバシーポリシーは、カリフォルニア州居住者のお客様にも引き続き適用されます。お客様がカリフォルニア州居住者である場合、お客様の情報の特定の用途や開示を一定の形式でお客様に知らせること、およびお客様に付与される特定の権利をお客様に知らせることが、当社に求められます。本プライバシーポリシー補遺で使用されている太字は、一般的なプライバシーポリシーと同じ意味を持ちます。

当社が収集する可能性がある情報：

当社は、以下のようなカテゴリーの情報を収集することがあります。

  • 識別子

  • 人口統計学的情報

  • 商用情報

  • インターネットまたはその他の電子ネットワーク活動情報

  • 地理的データ

  • 音声、電子的、視覚的又は類似の情報

  • 職業または雇用に関する情報

For each category of information, we collect the information from a variety of sources, including directly from you, from your devices, from your social media profiles, and/or from third party providers. We collect the information to provide you with services, protect our customers and ourselves (including the services), and to improve the services. We do not share personal information with Third Parties as the term is defined under the CCPA.

その他の開示：

We do not sell personal information of any individual, including personal information of minors under 16 years of age.

We have disclosed the following categories of personal information for a business purpose in the 12 months prior to this Policy’s last update.

  • 識別子

  • 人口統計学的情報

  • 商用情報

  • インターネットまたはその他の電子ネットワーク活動情報

  • 地理的データ

  • 音声、電子的、視覚的又は類似の情報

  • 職業または雇用に関する情報

  • 上記の情報のいずれかに基づく推定。

We have not disclosed any personal information for valuable consideration in the 12 months prior to this Policy’s last update.

お客様の権利：

You may have certain rights with respect to your personal information, including:

  • The right to access, including the right to know the categories and specific pieces of personal information we collect;

  • The right to deletion of your personal information, subject to certain limitations under applicable law;

  • 収集された情報の開示を請求する権利、

  • 有価約因のために開示された情報を知る権利、および

  • カリフォルニア州法によって付与された権利を行使したことに基づいて差別されない権利。

To exercise these rights, please submit a request by emailing privacy@zendesk.com. Please be as specific as possible in relation to the personal information you wish to access. Once we receive your request, we will review it, determine whether we can verify your identity, and process the request accordingly. If we need additional information to verify your identity, we will let you know. We will respond to your request within 45 days of receipt, or notify you if we require additional time.

必要に応じて、お客様の依頼を代行する権限のある代理人を指定することができます。

お問い合わせ：

本ポリシーまたはZendesk Groupの個人情報保護方法に関する質問があれば、privacy@zendesk.com宛にEメールで連絡するか、下記担当者宛にご連絡ください。

Zendesk, Inc.
Attn: Hasani Caraway, General Counsel & Chief Privacy Officer
1019 Market Street
San Francisco, CA 94103, United States

14.本ポリシーの変更

本ポリシーは、法律的、規制的または運営的要件の変更を反映して、適時更新される場合があります。このページに定期的にアクセスして、プライバシーの取扱いに関する当社の最新情報を確認することをお勧めします。

本ポリシーに重大な変更が加えられる場合は、変更が発効する前に、当社ウェブサイトでの掲載を通じて分かりやすくお知らせいたします。

本ポリシーの変更に同意しない場合は、ウェブサイトとサービスの使用を中止してください。

15. お問い合わせ

本ポリシーまたはZendesk Groupのプライバシー保護に関してご不明な点や苦情がございましたら、privacy@zendesk.comまでEメールで、または下記にご連絡ください。

Zendesk’s United States Representative:
Zendesk, Inc.
Attn: Hasani Caraway, General Counsel & Chief Privacy Officer
1019 Market Street
San Francisco, CA 94103, United States
privacy@zendesk.com

Zendesk’s Global Privacy Counsel:
Rachel Tobin, AGC, EMEA & Global Privacy Counsel, Zendesk International Ltd.
55 Charlemont Place, Saint Kevin’s, Dublin, D02 F985 Ireland
privacy@zendesk.com

プライバシーまたはデータ利用に関して、満足に対応されていない未解決の懸念事項がありましたら、米国ベースの第三者紛争解決機関https://feedback-form.truste.com/watchdog/request（無料）までお問い合わせください。

16.英語版による管理

本ポリシーの英語以外の翻訳は便宜上の目的のみにて提供されています。翻訳の曖昧さや矛盾が生じた場合は、英語版が権威を有し、英語版に準ずるものとします。