Article • 12 min read

15 call center resume examples, tips, and templates

Create a winning call center resume and stand out from the crowd with these tips, tricks, and examples.

著者: Megan Ross, Contributing Writer

更新日: April 4, 2024

A call center career is similar to becoming a Jedi. To possess the raw skills needed to thrive in a challenging environment, you must begin as an apprentice (or trainee, more likely).

With the proper training and experience, you can harness your potential and, ultimately, become a Jedi Master. But first, you need to grab the attention of the Jedi Council—aka the hiring manager—with your resume to land the highly sought-after interview.

Whether you’re looking to work in a call center for the first time, advance your career to a more senior role, or pivot to a different company, our call center resume guide can help you nail the initial step in your job search. With our tips and templates, you might just become the Obi-Wan Kenobi—or better yet, Yoda—of the call center industry.

What’s in this guide:

What is a call center resume?
Call center resume templates and examples
Components of a call center customer service resume
Frequently asked questions
Create a call center resume that gets results

What is a call center resume?

A call center resume is a document that outlines the professional background, skills, and qualifications of an individual seeking a position in a call center. Call centers have a range of specializations, so prospective employees must tailor their resumes to the specific functions of the job posting.

Applicants should include the standard resume sections that recruiters and hiring managers expect—like work history, skills, and education—as well as any relevant experience and achievements that emphasize why they’re the right candidate for the job.

So, for instance, if you want to get hired as a sales rep in an outbound call center, make sure your resume focuses on your soft skills and sales accomplishments rather than your ticket resolutions.

Call center resume templates and examples

Let’s take a look at some call center resume samples to help get your creative juices flowing. Download our full range of resume templates to unlock more call center roles and customize these resume examples to match your professional experience.

What’s in this guide:

Entry-level call center agent resume template
Mid/senior-level call center representative resume template
Call center manager resume template
Bilingual call center representative resume template
Remote call center representative resume template
E-commerce call center representative resume template
Financial services call center representative resume template
Software call center representative resume template
Healthcare call center agent resume template

Entry-level call center agent resume template

Why this resume works: Though Luke has no direct call center experience, he does an excellent job of listing prior roles in customer service and skills relevant to the call center job posting. He also uses his brief work history to his advantage by organizing content into easily scannable sections that a reviewer can quickly digest.

Mid/senior-level call center representative resume template

Why this resume works: James uses hard numbers to back up his success in call center operations, most notably in key areas like customer satisfaction (CSAT) scores and first contact resolution (FCR) percentages. Action verbs like “promoted,” “coached,” and “cross-sold” showcase his growth, leadership, and industry expertise.

Call center manager resume template

Why this resume works: As a call center manager, Leia hones in on specific examples that demonstrate her business intelligence and team leadership. She cites instances of improving call center key performance indicators (KPIs), leading process changes, and analyzing data to support strategic planning. She also emphasizes the soft skills organizations look for in managers, like emotional intelligence and active listening.

Bilingual call center representative resume template

Why this resume works: Hugh leads with his experience and bilingual skills in the summary, specifying his fluently spoken languages. He adds relevant metrics, like maintaining CSAT scores, that showcase the extra value he brought to his teams in prior roles.

Remote call center representative resume template

Why this resume works: Ben clearly labels that his two previous positions were remote because he is applying for a remote role. He also includes metrics that show how he self-motivates and thrives in remote environments.

E-commerce call center representative resume template

Why this resume works: Harrison highlights skills crucial to e-commerce, such as managing conversations across channels and answering questions about order status, shipping information, and tracking. He also points out his high CSAT score and experience handling various aspects of e-commerce customer service, such as placing orders and processing returns.

Financial services call center representative resume template

Why this resume works: Natalie highlights her hard skills and includes a specific KPI to quantify her work at a previous financial establishment. And she doesn’t stop there. She also lists important soft skills that display her adaptability, like complex problem-solving and critical thinking.

Software call center representative resume template

Why this resume works: Steven’s resume focuses on software and his experience in customer service to align with the job description. He also includes industry-specific terms, like “troubleshooting,” “ticket statuses,” and “call resolution,” throughout his resume to underscore his knowledge further.

Healthcare call center agent resume template

Why this resume works: Healthcare positions require many soft skills, and Kelly notes them in the summary. She also includes a robust set of hard skills, like industry knowledge and experience with insurance and governmental plans, that can give her an edge over other candidates.

Components of a call center customer service resume

Now that you’ve seen resume examples for different call center jobs, these next few tips will help you understand how to write your own customer service resume. Learn the components of a call center resume, what information you should include, and how to organize it to demonstrate what makes you a prime candidate.

1. Call center resume summary or objective

A brief career summary or objective at the top of your resume is a great way to make a good first impression. A call center resume summary or objective can introduce you, but they aren’t interchangeable. An objective statement is typically only used by a job applicant with little experience in the industry they’re applying for, and it identifies their professional goals.

Here’s an example of a resume objective: “To obtain an entry-level call center position at a top-tier tech support company, gain a deeper knowledge of call center operations, and grow into a leadership position.”

Experienced applicants use a summary statement to describe their greatest strengths and achievements. Your summary should read like a compelling news article, drawing people in and giving them the most important information upfront. Limit your summary to no more than four short sentences to explain why a hiring manager should consider you for the position.

If you’ve worked in the call center sector for years, your career summary might read something like: “Senior call center representative adept at maintaining stellar customer satisfaction scores while handling high ticket volumes. Six years of experience resolving tickets for direct-to-consumer (D2C) brands and software as a service (SaaS) companies.”

Framing your summary or objective in this way can help you determine your goals for the position, gather information for the following steps, and discover the “why” behind your application.

Tip: A cover letter can act as an extension of your summary or objective statement, expanding on important information without compromising the structure of your resume.

2. Call center resume skills and experiences

When recruiting and hiring customer service representatives, screeners will scan your resume, so put relevant work experience and skills near the top. If you have prior call center or customer service experience, highlight your most recent roles first. Employers want to see that you possess the call center skills needed to thrive in the role long term. You can classify skills into two categories: hard and soft.

Hard skills are typically technical and can be taught in school or on the job. Examples of hard skills include:

Call center software proficiency
Fluency in a second language
Experience in omnichannel environments
Troubleshooting

Soft skills are the personal attributes of an applicant that describe who they are. Examples of soft skills include:

Critical thinking
Empathy
Attention to detail
Adaptability

Tip: Many hiring managers prioritize soft skills because they’re harder to teach on the job.

3. Well-organized structure

Creativity can help your resume stand out, but it’s wise not to stray too far from a traditional format. If recruiters or hiring managers can’t find information where they expect it to be within a few seconds, they’ll likely toss your resume in the trash faster than Boba Fett falling into the Sarlacc pit.

Stick to this call center resume layout to cater to reviewers’ expectations:

Personal information: Include details like your name, phone number, email, LinkedIn account, and location at the top.
Summary (or objective statement): Write two or three sentences highlighting your work experience, top skills, achievements, or career goals.
Experience: List your work experience in reverse chronological order, starting with your most recent role.
Skills: Identify skills that align with the position.
Education: List your degrees earned, schools attended, and graduation years.
Awards and achievements: Include relevant awards, the year you received them, and a brief description.

It can be tempting to put education at the top of your resume. And while education is important, employers value experience and skills more, and you want them to be able to find those sections quickly.

Tip: Make your resume scannable using a large font for titles and limit it to one page.

4. Customized based on the job and company

When you’re applying to multiple positions, it’s tempting to reuse the same resume across similar job postings. While it may save you time, it can hurt your chances of getting interviews. Different companies have different expectations, even for similar roles. Personalizing your resume to the specific position can impress the hiring manager and show them that you’ve done your homework and researched the business.

You can personalize your resume by:

Matching the language of the job posting
Including keywords from the job description
Tailoring your skills to the position
Mentioning awards that tie into the business or its values

Read through every call center posting carefully and create a custom resume that matches specific requirements and language.

Tip: Review the company’s career section on its website and look for recurring phrases they use to describe their team members and weave them into your resume.

5. Polished appearance

6. Action verbs to make it interesting

Action verbs make an otherwise dull statement engaging by injecting energy into your professional narrative to capture the reader’s attention. Action verbs convey a sense of proactivity, helping potential employers visualize your impact in previous roles. This is especially crucial in call center roles where effective communication and problem-solving skills are paramount.

Relevant call center action verbs

Assisted	Communicated	Collaborated
Coordinated	Exceeded	Facilitated
Implemented	Optimized	Resolved

Frequently asked questions

What is a great objective to put on your call center resume?

Here’s an example of a customer service objective statement to put on a resume:

Results-driven and customer-focused professional seeking a dynamic position as a call center representative at [Company Name]. Dedicated to delivering a positive customer experience leveraging [X years] of exceptional customer service and inquiry resolution experience. Eager to contribute strong communication skills and a commitment to exceeding performance goals to support [Company Name]’s dedication to outstanding customer satisfaction.

How many skills should you put on your call center resume?

Aim to have no more than 10 skills on your call center resume, prioritizing attributes that are most relevant to the role. Including too many skills on your resume can make it look crowded and difficult for the reviewer to locate the most pertinent information.

What mistakes should you avoid on a call center customer service resume?

Avoid these common call center resume mistakes to make a great first impression:

Typos and formatting errors: Have a friend proofread your resume to catch mistakes.
Exaggerating qualifications: Instead of misrepresenting your experience, explain how your skills and achievements relate to the new role.
Including outdated information: Emphasize current skills and achievements.
Not quantifying achievements: Rather than simply stating that you successfully performed in your role, identify quantifiable results, like improving customer satisfaction by a certain percentage.

Create a call center resume that gets results

Call centers can receive hundreds of resumes for a single opening. With our templates and guidelines, you can quickly create a strong resume that showcases your skills and experience and improves your chances of landing a call center job interview.

Now that you’ve completed your training, it’s time to move from Padawan apprentice to Jedi Master—and start writing. Good luck, and may the Force be with you.

Article • 12 min read

15 call center resume examples, tips, and templates

What is a call center resume?

Call center resume templates and examples

Entry-level call center agent resume template