Groups in Zendesk Support lets you organize agents in different ways, such as areas of expertise or location, or even pull in employees from other departments. With Groups, it’s easier to automatically send a customer to the right person for their particular need, creating an efficient, personalized experience.
Zendesk製品体験ツアー
Zendesk製品体験ツアーでは、担当者が問い合わせを受け付けてから解決するまでの一連の流れを体験できます。 顧客とのやり取り、顧客情報や過去の対応履歴の確認、外部システムとの連携などをガイド付きでご紹介します。
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