Groups in Zendesk Support lets you organize agents in different ways, such as areas of expertise or location, or even pull in employees from other departments. With Groups, it’s easier to automatically send a customer to the right person for their particular need, creating an efficient, personalized experience.
カスタマーサポートでAIができること
カスタマーサポートにおけるAIの現状を紹介し、AIで解決できる課題や導入方法を解説。カスタマーサポート部⾨の業務負担を解消する⽅法やAI活⽤にご興味がある方は、ぜひご覧ください。
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