Strategic insights: AI & the future of employee experience
An excellent customer experience (CX) hinges on a superior employee experience (EX). But research shows that many of today’s employees feel overworked, spread thin, and disengaged from their jobs—which ultimately impacts the bottom line. Zendesk and SimplyDirect surveyed more than 100 executives in IT, operations, and HR to identify their top concerns around the employee experience and gauge their thoughts on the most effective EX strategies.
In this ebook
Download this ebook to learn about:
The employee experience goals that are top of mind for innovative leaders
Powerful new capabilities and technology that can help your internal teams better support the employee base
Why automation, self-service, and metrics are crucial to an intelligent EX strategy
How Al can help teams be more consistent, better understand customers, and derive insights from data
