Centribal AMERICA

Miami, United States | 90 プロジェクト | 5 認定資格
We are a consultancy company that focuses on helping our clients with digital transformation processes.

With our customer experience knowledge we are able to to find tailor-made solutions for our clients. Our job is to implement and integrate Zendesk Support, Chat, Explore, Guide, Sunshine Conversations with the applications needed to configure such as Whatsapp.

Centribal offers the best hybrid chatbot option for SMEs and companies that do not need advanced ticketing tools.

Connect your chatbot with your agents and get the full potential of your ATC team.

Advantages of integrating a hybrid chatbot:

  • Eliminate waiting
  • Immediate attention 24/7
  • Avoid user frustration
  • Automate recurring queries
  • Personalization is synonymous with conversion
  • Boost team productivity​
  • Follow the conversation started from any other channel
  • Minimize operating costs
  • Higher volume of responses in less time
  • Traceability of conversations and interactions
  • Add value to the human team

認定資格

Badge: Premier Solution Partner
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提供サービス
Implementation
Development Services
Training
Reseller
Design/Guide Theming
CX Consultant
地域
Latin & South America
North America
パートナーのタイプ
App Developer
Implementation Partner
Referral Partner
Solution Provider
Business Service Provider
Theme developer
2 レビュー
Administrador/Supervisor
over 2 years ago

Quiero contarles que la experiencia en la implementación de Zendesk en Edenred Colombia fue bastante gratificante, en Centribal tienen un equipo humano excepcional verdaderamente preocupado por customizar la necesidad del cliente, el acompañamiento fue excepcional, el cumplimiento de los tiempos implementación y capacitación fue lo indicado, la asesoría brindada permitió sacar adelante este proyecto con muchos mas de lo esperado, Gratitud total a Centribal y las mejores recomendaciones para este gran equipo.

匿名
almost 3 years ago

During the past year, we worked with Centribal to create a bespoke help desk using omnichannel technology to provide the community with free support services during the Covid-19 pandemic. Centribal supported the masuno.app project in creating a knowledge center with more than 900+ articles and a mental health hotline integrating chatbot, forms, SMS, email, and telephone in a seamless way. Their solution helped us reach our audience in real-time, creating a stronger connection with users by providing a more pleasant experience that removed many of the documented barriers for access to these services: including fast turnaround, access for persons in remote areas, organic and intuitive experience. We'd highly recommend Centribal to any private or public organization looking to improve their customer/user experience and advance their digital transformation goals. They're knowledgeable, professional, agile and a pleasure to work with.

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